Call-on-Doc Data Breach Under Investigation After 2025 Incident
By Data Breach Law Group | Posted on September 21, 2026 · Texas
This breach is real, not a scam. Call-on-Doc officially reported it to the Texas Attorney General on September 21, 2026.
Reviewed by David S. Harris, Esq., data breach and class action attorney (Florida Bar No. 0112739). Free consultation: 786-306-7278
Call-on-Doc, a Texas-based telehealth provider, reported a data breach in September 2026 following an incident in December 2025. This security lapse exposed sensitive patient information, including medical and financial data, to unauthorized parties. Our firm is investigating potential negligence and is offering free case reviews to affected individuals.
DataBreachLawGroup.com has initiated an investigation into the Call-on-Doc data breach, which was reported to authorities in September 2026. This incident stems from a security event that occurred on or about December 22, 2025, impacting individuals served by the telehealth platform.
Call-on-Doc operates as a prominent online medical consultation and prescription service, requiring patients to share extensive personal and health information. Due to the digital nature of its services, the company collects and stores a vast quantity of sensitive data, making it a significant target for cybercriminals.
The breach exposed a range of highly personal data types, including Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. The compromise of such comprehensive records significantly elevates the risk of medical fraud, identity theft, and targeted phishing scams for those affected.
As a healthcare provider handling protected health information, Call-on-Doc is legally obligated under federal laws like HIPAA and the Texas Medical Records Privacy Act to implement robust security measures. The occurrence of this data breach suggests a potential failure to adequately safeguard sensitive patient data, which could lead to legal liability for negligence.
If you have received a data breach notification letter from Call-on-Doc, your personal information was compromised due to this security incident. Such notification establishes your legal standing to pursue accountability and potential compensation. Our firm is offering free, no-obligation case reviews to help affected consumers understand their rights and legal options, and we handle these matters on a contingency fee basis, meaning you pay nothing unless we successfully recover compensation on your behalf.
Source: Texas Attorney General breach notification record
If you were affected
Freeze your credit
Place a free credit freeze with Equifax, Experian, and TransUnion. A freeze blocks new accounts from being opened in your name and can be lifted anytime.
Watch your financial accounts
Review bank and card statements for unfamiliar activity and turn on transaction alerts. Report anything you don't recognize to your bank right away.
Check for medical identity theft
Review the Explanation of Benefits statements from your health insurer for services or claims you never received, which can signal misuse of your medical identity.
Stay alert to targeted scams
Be cautious of calls, texts, or emails that reference this breach. Legitimate organizations won't ask you to confirm sensitive details through an unsolicited message.
Keep your notification letter
Save the notice you received. It documents that your information was involved and is often needed to enroll in any credit monitoring offered or to join a related legal claim.
Call-on-Doc data breach class action lawsuit questions
- Is there a Call-on-Doc data breach class action lawsuit?
- Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
- How many people were affected by the Call-on-Doc data breach, and what was exposed?
- The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
- Do I need a Call-on-Doc data breach lawyer or attorney?
- If you got a notice, an attorney can tell you whether you fit the group a class action lawsuit would cover. Data breach law firms generally work on contingency, and our case review is free.
- Can I sue Call-on-Doc over the data breach?
- It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
- How much could a Call-on-Doc data breach settlement or claim be worth?
- There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.
- Where can I see the official Call-on-Doc breach notice?
- Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
- Is the Call-on-Doc data breach letter legit or a scam?
- A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
- Did Call-on-Doc offer free credit monitoring?
- Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
- What should I do after getting the Call-on-Doc data breach notice?
- Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
Did you receive a letter from Call-on-Doc?
A case review is free and confidential. Tell us about your letter and we will explain your options.